Client Satisfaction in Small Law Practices

Client satisfaction in small law practices is often higher than that of larger or national law firms. Small law practices are often family or partner-run operations. This means they can leverage their close relationship with local courts and clients to maximize their chances of winning and award damages. Phoenix car accident lawyers like Gage Mathers are ideal for cases in the greater Phoenix area or statewide. 

Small law practices typically excel in three areas: Personalized attention, local knowledge, and long-term relationships. This higher level of satisfaction begins with the attorney-client relationship.

Small Law Practices vs. Large Law Firms

Personalized Attention

Large and national law firms often have huge teams of lawyers, clerks, and assistants. Working with one of these firms often means higher expenses and less individualized service. Unless a client’s case is worth top dollar, it is often relegated to a lower level of attention. 

Smaller firms like Gage Mathers offer more client-focused service. After a brief interview, prospective clients can often communicate directly with an attorney who can advise them on their case. This creates additional clarity and understanding that can get lost when clients are only able to communicate with lawyers on a limited basis. 

Clients of small firms are also able to receive timely updates or ask questions directly as needed. Larger or national firms may request that the client wait for a call back when the firm has time. Over time, this leads to small law practices gaining a strong local reputation. 

Reputation is Critical

A small law firm lives and breathes through its local reputation. These firms cannot afford large advertising campaigns and rely on word of mouth and positive experiences to gain new clients. Ensuring a client has the best possible experience often attracts additional clientele in need of legal services. 

The differences between local and national law firms aren’t simply about reputation with their clients. Local practices rely on their reputation to maintain positive working relationships with other attorneys, prosecutors, and area judges. 

While a national firm may not worry about upsetting a local judge over a small case, the local attorney has to face that same judge next week. This allows the local attorneys to move cases forward in a way that benefits the client while remaining in the good graces of the local magistrate. The working relationship extends to the next case where a judge is more likely to view that attorney favorably. 

Build a Relationship with Gage Mathers

Long-term relationships are the bedrock of Gage Mathers. With more than fifty years of experience working in the State of Arizona, we have the knowledge and relationships that help win cases. 

Gage Mathers’ personalized service also leans towards a favorable cost comparison of local law firms and national ones. Our local nature means having a smaller, more intimate team. In the end, this helps lower the cost of doing business and helps us offer reasonable rates compared to our larger national competitors.

About the Author

Joseph D'Aguanno

Guided by the belief that being a highly skilled specialist in a narrow field is better than being ordinary in everything, Joseph “JD” D’Aguanno leads Arizona’s best personal injury law firm in Phoenix, AZ. Having extensive cross-training in pre-litigation negotiations and trial lawyer skills, with decades of experience, JD strives to provide clients with the most valuable legal services a personal injury lawyer can provide. Under his direction, Gage Mathers Law Group is an award-winning personal injury law firm providing aggressive representation to victims of a car accident, medical malpractice, dog bite, motorcycle accident, and other injurious events. Gage Mathers is trusted by thousands of lawyers and clients throughout the country because of their reputation for getting clients the maximum compensation they deserve.

Years of experience: Over 24 years
Bar number: 020421
Location: Phoenix, AZ
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